Tips for Measuring
We appreciate that there can be uncertainty purchasing online with sizing, if you ensure that you know your pets measurements and measure correctly you can be pretty confident to typically get the sizing right. Below is how to measure and where to measure your pet, record it and always check size charts prior to purchase.
Refund Policy
Refunds are only provided on items that are faulty or incorrectly supplied. You can obtain a store credit for incorrect sizes or change of mind purchases within 30 days of purchase if the goods are in the same condition as received with all tags and labels still attached, in the original packaging and unused. Unfortunately we cannot cover postage costs for returning these items and any store credit will not include shipping costs as they are not refundable.
Before returning any goods to us for either faulty or incorrect items, refunds, exchanges or change of mind purchases please email us at hendricksandmaple@gmail.com with your name, order number and invoice number and date purchased with photos of the product within 7 days of receipt for faulty items and within 30 days of purchase for incorrect sizing/change of mind and we will reply to you as soon as possible to resolve the situation. Please don't just send products without speaking with us first.
For faulty goods please provide photos of the problem and we will discuss returning the item to us for inspection. We will send a replacement to you (or refund if no stock is available) once your refund is approved. All goods are checked prior to sending that they are not faulty and will arrive to you in great condition. If something is missing from your order please contact us immediately.
If you have ordered an incorrect size or have change of mind we will do our best to exchange the item for the size you require, stock depending, or exchange for a same-priced product however we can not cover postage expenses and you will need to return the item back to us for processing first at your expense before we can issue an exchange. The item must be in the condition it was received with all tags and labels still attached, in original packaging and unused to be approved for exchange. Please email us first within 30 days of purchase to discuss before returning.
We will exchange your item for another size if approved or if we do not have stock exchange for another same-priced product. In some circumstances we will give you a store credit. Shipping costs will not be covered in a store credit or exchange agreement however as these charges are not refundable.